Hermes Mobile AI is an AI-supported communication infrastructure developed within the Hermes Wallet Swiss ecosystem to help users understand the platform more easily, receive information about transaction processes, and access the agent-supported structure faster.

The system provides users with a natural experience through written assistant and voice call support. When the agent is online, the user can speak with a real agent; when the agent is not available, Hermes Mobile AI steps in and provides informative and guiding support.

Hermes Mobile AI aims to help users receive fast answers in their own language with Turkish, English, and German communication support. It provides clear information about wallets, transfers, cash-out, cash purchase, limits, notifications, and platform usage.

The AI assistant does not initiate financial transactions, approve transfers, ask for security codes, or perform critical actions on behalf of the user. Its role is to inform users, guide them to the correct screen, and make the Hermes Wallet experience safer, faster, and easier to understand.

Hermes Mobile AI supports users not like a generic bot, but like an intelligent assistant that understands the branch, agent, and transaction context within the Hermes Wallet ecosystem. This structure helps users access the right information faster and understand the financial flows within the platform more clearly.