FREQUENTLY ASKED QUESTIONS

What people ask about Hermes Wallet

Hermes Wallet Swiss is a next-generation platform that combines crypto wallet management, transfers, cash-out, cash purchase, agent network, and Hermes Mobile AI features within a single fintech infrastructure.
Hermes Wallet provides wallet, transfer, and tracking infrastructure for BTC, TRX, and USDT assets.
After registration, the user can automatically create the BTC, TRX, and USDT wallet infrastructure by using the Create Wallets button on the Wallets screen.
WTW is a transfer between Hermes Wallet users. WTOS is a transfer from Hermes Wallet to an external wallet. OSTW is a transfer coming from an external wallet to Hermes Wallet.
Cash-out is the process of converting a user's crypto asset into a cash flow through an agent or branch-supported operational structure.
Cash purchase is an agent and branch-supported transaction model where the user can start the crypto purchase process with cash assets.
Hermes Mobile AI is an AI-supported communication infrastructure developed to help users understand the platform more easily, receive information about transaction processes, and get written or voice support.
No. Hermes Mobile AI does not initiate financial transactions, approve transfers, or perform critical actions on behalf of the user. It informs the user and guides them to the correct screens.
Transfers, cash-out, and cash purchase processes can be tracked from the live status fields on the relevant pages. Addresses and TxHash values can also be viewed through global blockchain explorer pages.
Notifications may be created for successfully completed WTOS, OSTW, CTW, and WTC transactions. On the WTW side, notifications may be visible for successful incoming transfers. Intermediate states are followed through the live tracking fields on the relevant pages.
Password reset is performed through the Forgot Password link on the Login page. Hermes Wallet does not have a separate password change flow inside the profile or settings area.
For support, you can contact the Hermes Wallet team through support@hermeswalletswiss.com.