Hermes Mobile
Users can access agent and branch-supported communication flows through Hermes Mobile.
CONTACT & SUPPORT
Fast and secure communication with the digital fintech support team
The Hermes Wallet Swiss support model brings together Hermes Mobile, Hermes Mobile AI, and official email support channels in line with digital banking and fintech operational discipline.
Users can access agent support through Hermes Mobile, or written and voice pre-support with Hermes Mobile AI, for topics such as platform usage, wallets, transfers, cash-out, cash purchase, notifications, and transaction tracking.
For official support, account, and security matters, the email support system is used. The Hermes Wallet support team evaluates user requests through secure channels, correct guidance, and operational procedure logic.
SUPPORT CHANNELS
Multi-channel support structure for Hermes Wallet users
Hermes Mobile AI
Hermes Mobile AI provides written and voice pre-support to help users receive information quickly.
Email Support
For official support requests, the Hermes Wallet support team can be reached at support@hermeswalletswiss.com.
Secure Guidance
The support team and Hermes Mobile AI guide users to the correct screens and secure transaction steps.
OFFICIAL SUPPORT
Create a support request by email
You can reach the Hermes Wallet Swiss support team for your official support requests at support@hermeswalletswiss.com. For account security, do not share sensitive information such as passwords, 2FA codes, or payment codes in your support requests.